KlowdTV Box Warrant and Liability

WHAT DOES THIS LIMITED WARRANTY COVER?

This KlowdTV limited warranty covers your KlowdTV Box hardware product, along with any accessories received with the hardware product, ("Warranted Product") under normal use conditions for manufacturing defects or hardware component failures in your Warranted Product that is still within warranty. Accessories sold separately are covered by the applicable warranty accompanying the accessory. This warranty is for the original owner only and is therefore non-transferable, non-assignable and is voided when the Warranted Product is transferred to another party.

This warranty gives you specific legal rights and is only valid in the United States and Canada. You may also have other rights which vary from state to state or province to province.

NOTE: THIS AGREEMENT CONTAINS A BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT. YOU HAVE THE RIGHT TO OPT OUT OF THE BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS AS DESCRIBED HEREIN.

FOR HOW LONG?

This KlowdTV warranty applies for one (1) year from the date of purchase of your new Warranted Product ("Warranty Period").

For Refurbished products, the KlowdTV warranty applies for three (3) months from the date of purchase of your refurbished Warranted Product ("Refurbished Warranty Period").

WHAT WILL KlowdTV DO?

KlowdTV will repair, or if repair is not reasonably possible, replace your defective Warranted Product. Replacement parts and/or products may include new or refurbished parts or products and are warranted only until the expiration of the original Warranty Period.

WHAT DOES THIS WARRANTY NOT COVER?

KlowdTV does not guarantee that the operation of the Warranted Product will be uninterrupted or error free. KlowdTV is not responsible for any interoperability or compatibility issues that may arise when

  1. products, software, or options not supported by KlowdTV are used;
  2. configurations not supported, provided or approved by KlowdTV are used;
  3. parts intended for one system are installed in another system of different make or model.

KlowdTV will have no warranty obligation with respect to the following:

  1. Warranted Product hardware that has no defects in materials or workmanship,
  2. software, games or applications,
  3. cosmetic damage;
  4. normal wear and tear;
  5. expendable or consumable parts;
  6. defects or damage to the Warranted Product arising from or related to:
    1. any modifications, alterations, tampering, repair, or servicing by any party other than KlowdTV or its authorized representatives;
    2. handling, transit, storage, installation, testing, maintenance, or use not in accordance with the Warranted Product documentation;
    3. abuse, negligence, neglect, accidents, or misuse;
    4. third party software or viruses; or software loss or data loss that may occur during repair or replacement;
    5. fire or spillage of food or liquid, external electrical fault, or any acts of God (such as, but not limited to, lightning), or any other external factor.

KLOWDTV IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. KLOWDTV IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE BY KLOWDTV.

Before returning any Warranted Product for service, it is recommended that you back up data and remove any confidential, proprietary, or personal information.

WHAT TO DO IF YOU HAVE A PROBLEM?

If you are experiencing a problem, or if you believe that your product is defective, please contact the KlowdTV Customer Care team. We will help you troubleshoot your issue and process a replacement if it is found to be defective. KlowdTV Customer Care can be reached support@klowdtv.com or at (702)514-7337, where you can search our knowledge base for solutions to common problems or interact with our staff via the "Ask Support a Question".

LIMITATIONS OF WARRANTY

This limited warranty applies only to the original purchases of the Warranted Products from a retailer, mail order operation, or on-line retail store; this warranty will not extend to any person that acquires a Warranted Product on a used basis.

Your exclusive remedy, and KlowdTV sole obligation and liability with respect to any defective product, is limited to the repair or replacement of such product as described in this warranty. KlowdTV may, at its sole discretion, use new or refurbished parts or units to meet the conditions of the warranty.

DISCLAIMER OF WARRANTY

EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KLOWDTV DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, SATISFACTORY QUALITY, COURSE OF DEALING, TRADE USAGE OR PRACTICE OR THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

FEDERAL LAW, SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW EXCLUSIONS OF CERTAIN IMPLIED WARRANTIES. SOME STATES, PROVINCES AND OTHER JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

IN NO EVENT SHALL KLOWDTV BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, REVENUE, PRODUCTION, OR USE, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES ARISING OUT OF OR IN CONNECTION WITH THIS LIMITED WARRANTY, OR THE USE OR PERFORMANCE OF ANY PRODUCT, WHETHER BASED ON CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF KLOWDTV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. KLOWDTV TOTAL AGGREGATE LIABILITY FOR DAMAGES OF ANY NATURE, REGARDLESS OF FORM OF ACTION, SHALL IN NO EVENT EXCEED THE AMOUNT PAID BY YOU TO KLOWDTV FOR THE PRODUCT UPON WHICH LIABILITY IS BASED. SOME STATES AND JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

WITHOUT LIMITING THE GENERALITY OF THE ABOVE DISCLAIMERS, KLOWDTV DOES NOT WARRANT ANY SOFTWARE PRODUCTS UNDER THESE TERMS AND CONDITIONS. WARRANTIES, IF ANY, FOR SOFTWARE ARE CONTAINED IN THE APPLICABLE LICENSE AGREEMENT WHICH ACCOMPANIES THE WARRANTED PRODUCTS.

KLOWDTV RESERVES THE RIGHT TO UNILATERALLY CHANGE ITS WARRANTIES AT ANY TIME, IN ITS SOLE DISCRETION WITHOUT PRIOR NOTICE. IF MATERIAL CHANGES ARE MADE THEY WILL BE POSTED ATĀ WWW.KLOWDTV.COM/WARRANTY. YOUR CONTINUED USE OF THE WARRANTED PRODUCT WILL SIGNIFY YOUR ACCEPTANCE OF THESE CHANGES. IF YOU DO NOT ACCEPT MATERIAL CHANGES TO THE AGREEMENT, CONTACT KLOWDTV TO TERMINATE THIS AGREEMENT AND ANY CORRESPONDING ACCOUNT(S).

KlowdTV Box Returns

30-Day Returns

You have 30 days to return an item from the date you purchased it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have proof of purchase. Any subscription service purchased with the box will not be refunded.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for the item, the cost of return shipping will be deducted from your refund.

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© Wed Dec 12 13:51:52 UTC 2018 KlowdTV, an Un-Linked Corporation.

Use of the KlowdTV service constitutes an acceptance of the service's terms and privacy.

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